Shipping policy

Shipping Policy

Thank you for shopping with us. Please review the information below regarding order processing and shipping.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Processing time is the time it takes to prepare, pack, and hand off your order to the carrier. Processing time is separate from shipping time.

Shipping Rates & Delivery Estimates

Shipping rates and available options are shown at checkout.

Delivery estimates provided at checkout are carrier estimates and are not guaranteed. Delivery times may vary due to carrier delays, weather, peak seasons, or other factors outside of our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear after shipment.

Order Changes & Cancellations

We begin processing orders quickly. If you need to request a change or cancellation, please contact us as soon as possible.

Requests for changes or cancellations are not guaranteed. Once an order has entered processing or has shipped, we are unable to make changes or cancel the order.

Incorrect Address / Undeliverable Packages

Customers are responsible for entering a complete and accurate shipping address at checkout.

If a package is returned to us due to an incorrect or incomplete address, or if it is marked undeliverable by the carrier, the customer is responsible for any reshipment costs.

Lost, Stolen, or Missing Packages

Delivery issues and delays are the responsibility of the shipping carrier once an order has been transferred to them.

We are not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

Damage After Delivery

We are not responsible for product damage after delivery due to improper storage, use, or handling.

Damaged Packages During Transit

If your order arrives damaged, please contact us within 72 hours of delivery so we can review the issue. Please include your order number and clear photos of the product and packaging (including the shipping label).

For shipping questions, contact us at support@cleanrevival.com